Bashly is an online marketplace that connects Hosts with independent event Vendors. Because Vendors offer different types of products and services, cancellation terms may vary by Vendor and booking.
Each Vendor may establish cancellation terms for its products or services. The applicable cancellation terms will be displayed or otherwise made available to the Host before booking.
By completing a booking, the Host agrees to the cancellation terms applicable to that booking.
Vendors are expected to honor confirmed bookings.
If a Vendor cancels a confirmed booking, fails to appear, or otherwise fails to provide the booked products or services, the Host may be entitled to a refund of amounts paid for the affected products or services.
If a Vendor arrives more than one hour after the agreed service or delivery time, the Host may decline the Vendor's services and request a refund.
If the Host chooses to accept and receive the Vendor's services despite the delay, the booking remains payable unless the Vendor agrees otherwise or Bashly determines that another resolution is appropriate under the circumstances.
Some Vendors may require additional agreements, waivers, rental terms, damage policies, or other terms specific to their products or services.
Material Vendor-specific terms should be disclosed before they become binding. If material terms are first presented after a booking has been made and the Host does not agree to those terms, Bashly may permit the Host to cancel the affected booking and receive a refund of amounts paid.
Vendor-specific cancellation or refund terms may supplement this policy but may not override Bashly's Terms of Service or platform policies where they conflict.
If there is a problem with a booking, Hosts should contact the Vendor through Bashly as soon as reasonably possible.
Bashly may review booking-related disputes and assist Hosts and Vendors in resolving them. Depending on the circumstances, Bashly may facilitate a refund, credit, payment adjustment, or other appropriate resolution in accordance with this policy and our Terms of Service.
Bashly may request photographs, communications, receipts, or other information reasonably necessary to evaluate a refund request or dispute.
Refunds, when approved, will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
For assistance with a cancellation, refund, or booking dispute, contact Bashly at hello@bashly.com.